Heat Trak Warranty

We stand by our products! All HeatTrak® products come with a 2 year manufacturer's warranty. If your mat malfunctions within that time we will gladly replace it. Please note: before replacing an item we thoroughly test and examine it. If we find the product was not used properly and in accordance with instructions it will not be covered under warranty. To view our warranty click here.

Return Policy for HeatTrak® Products Purchased Directly from HeatTrak:

The following is information for orders placed with HeatTrak directly. If you placed your order through this website (www.heattrak.com) or with us on the phone this information is for you.
Unused Items: All standard unused items are returnable within 30 days of receipt and subject to a 10% restocking fee. Your purchase must be returned in saleable condition with your receipt or packing slip and Return Authorization number. To obtain a Return Authorization number see below. We hope you understand that all shipping costs are the responsibility of the customer. This includes initial order shipping and return shipping. Once returned to HeatTrak, your items will be inspected to determine if they are unused. If they are unused, a refund check for the item, less 10% restocking fee, will be issued to you within 30 days.
Used or Custom Items: No returns or refunds for used or customized items.
Defective Products: If the mat becomes defective within 2 years of purchasing the item, the item will be repaired or replaced under the HeatTrak Warranty Policy. No refunds will be given for defective mats.

If you would like to return your HeatTrak® purchase please make sure to follow these steps:

1. E-mail returns@heattrak.com with this required information:
   
   - Order number
   - Items you are returning
   - Reason for your return
   
   The more additional information you provide us with (phone number, shipping address, date of your purchase, etc.), the faster we will be able to process your paperwork.
   
   
2. You will receive a confirmation e-mail from us containing your Return Authorization number.
   
   
3. Once you receive your Return Authorization number make sure to record it on your receipt or packing slip and send it back to us with your product. You may want to keep a copy for your records as well.
   
   
4. Ship your return to:
   
   HeatTrak Returns
   255 E. 17th Street
   Paterson, NJ 07524
   
   

 Please follow the above steps to ensure a smooth and efficient return process.

Return Policy for HeatTrak® Products Purchased from a Retailer other than HeatTrak:

The following is information for orders placed with a retailer other than HeatTrak.
If you purchased one of our products from a retail or online establishment other than HeatTrak, please contact them directly. Our distributors have different return policies from us so we cannot process your return if you did not purchase directly from us.

Terms and Conditions:

By placing your order with HeatTrak you agree to these Terms and Conditions:
HeatTrak will not be responsible for any orders placed online for mats that are not compatible with a customer's electrical configurations. All electrical ratings for HeatTrak® products are published on this website, and the customer bares the responsibility of reading and understanding these ratings before purchasing our products.
If you have any questions please contact us directly at 866-766-9628.

Effective January 1, 2011